How to gather customer feedback using digital platforms

Last Updated: 20 Apr 2023

Contents

  1. What does this involve?
  2. Am I eligible?
  3. What does this cost?
  4. Who is this for?
  5. How long does this take?
  6. Next steps

Support provided by Business Gateway

What does this involve?

Feedback from customers can be very useful if you're considering changing how your business operates - for example, by launching new products or services or using different ways of selling.

This guide looks at how your digital platforms can help you to gather customer feedback. It explains how you can find out:

  • how customers want to buy from you
  • what new products or services customers want
  • the level of customer demand
  • if you will need to adapt again

Am I eligible?

Yes – this information is for all businesses in Scotland.

What does this cost?

This is a free service.

Who is this for?

Any business based in Scotland.

How long does this take?

It will take 6 minutes to read the full guide.

Next steps

Visit the Business Gateway website to read the guide.

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Support provided by Business Gateway

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