How to improve your digital skills

Digital skills don’t just let you engage with customers in the digital world. Reviewing internal processes from a ‘digital-first’ angle also allows you to realise efficiencies – whether by automating tasks to free up staff time or by reducing paper usage and minimising waste. With the right digital tools in place, and a workforce trained to use them, cost savings will follow.  
 
The DigitalBoost guide to digital upskilling features insights from Angela Prentner-Smith of digital transformation agency This is Milk. Read this free guide to discover the what, why and how of digital upskilling.
 
The guide explains 6 key elements of digital transformation:

• customer insights
• digital communication
• end-to-end customer experience
• continuous learning
• peer-to-peer and reverse mentoring
• microlearning

Yes, if you are thinking about starting, or already run, a business in Scotland.

This is a free and impartial service.

Any business based in Scotland, at any stage in its life cycle.

Encourage everyone in the business to engage in continuous learning. Nurturing a learning culture is key to a successful digital transformation – and to always staying a step ahead of the competition.  

Visit the Business Gateway website to read their free online guide to digital skills. You could even access up to 21 hours of one-to-one expert support.