If you are a Scottish company experiencing challenges with exporting, you can get direct guidance and support from an expert adviser at Scottish Enterprise or its international arm, Scottish Development International (SDI).

This service provides direct support by email or telephone. The adviser will work with your company to understand your exporting issue, offer guidance and suggest steps you can take to try and resolve the issue.

You can get guidance on:

• import and export tax
• trade tariffs
• rules of origin
• commodity codes
• customs standard procedures and processes
• customs special procedures
• incoterms
• documentation and compliance
• legal and regulations
• logistics

Before you contact this support service, you should check the exports and international markets section of the Scottish Enterprise website, external link which will open in a new windowopens in a new window. It contains detailed guidance on exporting, and you may find a solution to your issue there.

If you're based outside the area served by Scottish Enterprise, support will be provided through its partner agencies, Highlands and Islands Enterprise and South of Scotland Enterprise.

Yes, if your business is based in Scotland and you're having problems moving goods or services to international markets.

This is a free service. 

The service is for Scottish exporters.  

You'll generally receive a response to your enquiry within 3 days. 

Submit an enquiry and an adviser will be in touch to discuss your issue.