Coronavirus guidance on rules for customers in retail and tourism and hospitality businesses

Support provided by Scottish Government

What does this involve?

Businesses within the retail, tourism and hospitality sectors in Scotland are re-opening as part of Phase 3 of lockdown easing. In order to do this safely, businesses have brought in a variety of measures to protect their staff and customers, which means the customer experience will be different.

The Scottish Government has published guidance for retail, tourism and hospitality customers to highlight the changes they should expect when visiting these businesses during the coronavirus (COVID-19) pandemic.

The guidance lists and explains the safety measures which businesses should put in place and what they can ask customers to do to keep themselves and staff safe during their transactions.

All licensed premises across central Scotland are to close from 6pm on 9 October until 6am on Monday 2 November. Takeaways will be permitted.

Cafes will be able to stay open until 6pm each day. Licensed cafes can remain open until 6pm but may not serve alcohol. 

Outside of the central belt, all premises may only open indoors between 6am and 6pm, with no sales of alcohol. However, they may stay open outdoors until 10pm, with sales of alcohol (where licensed).

To stay safe, to protect others and to save lives you should:

  • wear face coverings in enclosed spaces
  • avoid crowded places
  • clean hands and surfaces regularly
  • maintain two-metre social distancing
  • self-isolate and book a test if you develop coronavirus symptoms

Am I eligible?

Anyone can use this service.

What does this cost?

This is a free service.

Who is this for?

Customers of retail, tourism and hospitality businesses in Scotland and businesses who want to familiarise themselves with what is expected of customers.

How long does this take?

You can read the guidance at your own pace.

Next steps

Visit the Scottish Government website for more information and to read the full guidance.

Support provided by Scottish Government

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