Coronavirus guidance for the tourism and hospitality sectors

Support provided by Scottish Government

What does this involve?

The Scottish Government has created guidance for the tourism and hospitality industries in Scotland on how to operate safely. 

Under the current regulations, hospitality businesses which are allowed to remain open must

  • control noise and loud behaviour
  • manage queues
  • collect customer contact details
  • ensure face coverings are worn by customers and staff
  • enforce limits to households mixing – maximum 6 people from 2 households
  • ensure all customers are seated
  • introduce table service to ensure there are no standing areas
  • maintain physical distancing
  • have a robust cleaning regime

Police Scotland and local authorities have powers to enforce the restrictions on businesses, services and workplaces imposed by the regulations.

The full guidance for the tourism and hospitality industries in Scotland also includes information on:

  • carrying out a coronavirus risk assessment in consultation with employee or trade union safety representatives
  • workforce management and well-being
  • checklists of health and safety considerations for staff and customers (tailored for tourism businesses of different sizes)
  • staff training and compliance
  • collecting customer contact details
    • there is also a sample privacy notice businesses can use
  • tools and resources to help businesses

Read the Frequently Asked Questions page for more information on recent changes. 

What does this cost?

This is a free service.

Who is this for?

Tourism and hospitality businesses in Scotland, including:

  • all accommodation providers (hotels, B&Bs, self-catering, caravan/holiday parks, etc.)
  • visitor attractions
  • marine and adventure tourism
  • other activity or experience tourism operations/centres
  • tour operators
  • pubs and restaurants
  • retail aspects of tourism
  • natural spaces used for tourism, such as the National Parks
  • funfairs and amusement parks (static and mobile)
  • licensed bingo clubs
  • casinos
  • guided walking tours

How long does this take?

It will take around an hour and a half to read the guidance in full. However, it has been broken up into sections for ease of reference. 

Important information

Note that in areas of Scotland currently under a "stay at home" order (Level 4):

  • Restaurants, cafes, pubs and bars must remain closed.
  • From 12:01am on Saturday 16 January takeaways (and other food and drink businesses) can only provide food or drink for consumption off-premises, but they must either deliver to customers or, where the customer collects, operate on a no-entry basis for either pre-order or walk-up service.
  • Hotels and other accommodation providers can still serve food to qualifying guests (such as keyworkers) staying in their premises up to 10pm. Room service, including alcohol, is allowed as normal.
  • From 12:01am on Saturday 16 January it is against the law to consume alcohol in an outdoors public place in any Level 4 area.

Read the full stay at home guidance.

This guidance is reviewed every three weeks as part of the wider review of coronavirus restrictions.

Next steps

Visit the Scottish Government website for more information and to read the full guidance.

Support provided by Scottish Government

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