Coronavirus guidance for the tourism and hospitality sectors

Support provided by Scottish Government

What does this involve?

The Scottish Government has created guidance for the tourism and hospitality industries in Scotland on how to operate safely during the coronavirus (COVID-19) pandemic.

It includes information on:

  • carrying out ongoing coronavirus risk assessments
  • wedding receptions and funeral wakes
  • background music and sound
  • workforce management and well-being
  • operational guidance (including food preparation, toilet maintenance and what to do in case of an outbreak on the premises)
  • checklists of health and safety considerations for staff and customers (tailored for businesses of different sizes)
  • takeaways
  • staff training and compliance
  • collecting customer contact details (includes a sample privacy notice businesses can use)
  • additional tools and resources
  • related guidance from industry trade bodies

Some of the guidance is statutory. This means that by law, hospitality businesses which are allowed to open must follow certain measures. For example, businesses must:

  • control noise and loud behaviour
  • manage queues
  • collect customer contact details
  • ensure face coverings are worn by customers and staff
  • enforce current limitations on household mixing
  • ensure all customers are seated
  • introduce table service to ensure there are no standing areas
  • observe physical distancing and capacity control measures
  • have a robust cleaning regime

Police Scotland and local authorities have powers to enforce these restrictions on businesses, services and workplaces.

Each area of Scotland has also been assigned a protection level. The rules on what is permitted vary for each level. 

Read the Frequently Asked Questions page for more information on recent changes, and check your local protection level to see what is permitted in your area before reading the full guidance.

What does this cost?

This is a free service.

Who is this for?

Tourism and hospitality businesses in Scotland, including:

  • all accommodation providers (hotels, B&Bs, self-catering, caravan/holiday parks, etc)
  • visitor attractions
  • marine and adventure tourism
  • other activity or experience tourism operations/centres
  • tour operators
  • pubs, cafes, restaurants and general hospitality
  • retail aspects of tourism
  • natural spaces used for tourism, such as the National Parks
  • funfairs and amusement parks (static and mobile)
  • licensed bingo clubs
  • casinos
  • guided walking tours

It also includes specific guidance for wedding operators.

How long does this take?

It will take around an hour and a half to read the full guidance. However, it has been broken up into sections for ease of reference. 

Important information

This guidance should be applied to each business. You will need to translate this into the specific actions you need to take depending on the nature of your business (including the size and type of business and how it is organised, operated, managed and regulated), using this document as a guide.

The guidance is subject to change as the public health situation evolves. Be sure to check back for updates.

Next steps

Visit the Scottish Government website for more information and to read the full guidance.

Support provided by Scottish Government

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