Coronavirus guidance for the retail sector

What does this involve?

The Scottish Government has issued guidance for the retail sector. This includes procedures for staff, advice on customer safety, an operations checklist and guidance for customers on how the retail experience in shops, tourism and hospitality businesses will change due to the coronavirus (COVID-19) pandemic. 

It will be reviewed in line with the regular three-weekly review of lockdown requirements.

The regulations have been updated to reflect the move from 1m to 2m physical distancing in certain retail premises from 10 October 2020.

There are five key areas to consider when planning for a restart and ongoing operations, while still minimising the transmission of the virus:

  • assessing risk
  • workforce planning
  • an operational guide and checklist
  • deliveries and distribution
  • training and compliance

What does this cost?

This is a free service.

Who is this for?

Companies with retail premises in Scotland. It includes guidance for close contact services such as:

  • hairdressers and barbers
  • spas
  • sunbed salons
  • tattoo artists
  • indoor photography studios
  • tailors
  • shoe fitters
  • specialist close contact counters within stores such as make-up counters

How long does this take?

It will take around 1 hour and 10 minutes to read the full guidance. It has been split into sections, so you can read the most relevant information first. 

Important information

This guidance is one of a set of documents about how to work safely in different types of workplace. It is designed to be relevant for people who work in or run shops, branches, stores or similar environments. It should be applied at the local level.

Each business will need to translate this into the specific actions it needs to take depending on the nature of their business. 

Next steps

Visit the Scottish Government website for more information. 

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