Coronavirus guidance for the retail sector

Support provided by Scottish Government

What does this involve?

Each area of Scotland has been assigned to a COVID protection level. Find out what you can and cannot do based on the local area that you live, work or travel in.

Protection levels

Level 0-3

  • All retail businesses can remain open with mitigating measures in place.
  • Read guidance on close contact services.

Stay at home (Lockdown - Level 4)

  • Essential retail can remain open, provided safety measures are put in place.
  • All non-essential retail must close.
  • From Saturday 16 January, only essential retail can operate click and collect services. Timeslots will be required for collection and people should not enter a store to collect an item. 
  • Restaurants, cafes, pubs and bars must close.
  • Takeaways can sell food for consumption off-premises, but from 12:01am on Saturday 16 January they must either deliver to customers or, if the customer collects, the customer must not enter the premises.
  • Close contact services and mobile close contact service providers must not operate.

Read the full guidance for "stay at home" areas for more details.

The full guidance for the retail sector includes procedures for staff, advice on customer safety, an operations checklist and guidance for customers on how the retail experience in shops, tourism and hospitality businesses will change due to the coronavirus (Covid-19) pandemic. 

Restarting and maintaining a safe environment

There are five key areas to consider when planning for a restart and ongoing operations, while still minimising the transmission of the virus. The guidance includes advice on:

  • assessing risk
  • workforce planning
  • operational guide and checklist
  • deliveries and distribution
  • training and compliance

What does this cost?

This is a free service.

Who is this for?

Companies with retail premises in Scotland. It includes guidance for close contact services such as:

  • hairdressers and barbers
  • spas
  • sunbed salons
  • tattoo artists
  • indoor photography studios
  • tailors
  • shoe fitters
  • specialist close contact counters within stores such as make-up counters

How long does this take?

It will take around 1 hour and 10 minutes to read the full guidance. It has been split into sections, so you can read the most relevant information first. 

Important information

This guidance is one of a set of documents about how to work safely in different types of workplace. It is designed to be relevant for people who work in or run shops, branches, stores or similar environments. It should be applied at the local level.

Each business will need to translate this into the specific actions it needs to take depending on the nature of their business.

Next steps

Visit the Scottish Government website for more information and to read the full guidance.

Support provided by Scottish Government

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