Coronavirus guidance for the retail sector

Support provided by Scottish Government

What does this involve?

The Scottish Government has issued guidance for the retail sector. This includes procedures for staff, advice on customer safety, an operations checklist and guidance for customers on how the retail experience in shops, tourism and hospitality businesses will change due to the coronavirus (COVID-19) pandemic. 

This guidance is for the retail sector in Scotland. It came into effect on 26 May 2020 and extends until further notice. It will be reviewed in line with the regular three-weekly review of lockdown requirements. 

There are five key areas to consider when planning for a restart and ongoing operations, while still minimising the transmission of the virus:

  • assessing risk
  • workforce planning
  • an operational guide and checklist
  • deliveries and distribution
  • training and compliance

What does this cost?

This is a free service.

Who is this for?

Companies with retail premises in Scotland.

How long does this take?

You can read the guidance at your own pace.

Important information

Publication of this guidance does not signal an immediate change in Scotland’s lockdown policy.

This guidance is one of a set of documents about how to work safely in different types of workplace. It is designed to be relevant for people who work in or run shops, branches, stores or similar environments. It should be applied at the local level. Each business will need to translate this into the specific actions it needs to take depending on the nature of their business. 

Next steps

Visit the Scottish Government website for more information. 

Support provided by Scottish Government

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