Coronavirus guidance for the retail sector

Support provided by Scottish Government

What does this involve?

The Scottish Government has issued guidance for the retail sector on operating safely during the coronavirus (COVID-19) pandemic. This includes advice on risk assessment and safety measures for staff and customers, as well as an operational guide and checklist for retailers.

The guidance should be used by retailers to plan for a restart and continue to operate safely while minimising the risk of virus transmission.

It includes information on which businesses can open and which activities are permitted in each of Scotland's 5 protection levels. Check your local protection level to see what is permitted in your area.

Other topics include:

  • the current situation in Scotland
  • sector-specific advice
  • key mitigations
  • assessing risk
  • workforce planning and support
  • operational guide and checklist
  • click and collect services
  • deliveries and distribution
  • training and compliance

There is also information on related guidance and additional resources that are relevant to retailers. This includes:

  • guidance on ventilation in commercial and domestic properties, as increasing the volume of outside air entering a building by opening windows, doors or vents can help minimise the risk of spreading COVID-19 to staff and customers
  • advice on safe travel for staff and customers, such as avoiding car sharing if possible

What does this cost?

This is a free service.

Who is this for?

Companies with retail premises in Scotland. The guidance cover the spectrum of different retailers in Scotland, from department stores to independent traders.

How long does this take?

It will take around 1 hour 15 minutes to read the full guidance.

Important information

Each retailer should use this guidance to determine the specific actions they need to take depending on the nature of their business (that is, the size and type of business, how it is organised, operated, managed and regulated).

As each workplace is different, individual businesses should work with trade unions or workforce representatives selected by employees to determine how best to apply this guidance in their circumstances.

Next steps

Visit the Scottish Government website for more information and to read the full guidance.

Support provided by Scottish Government

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