If you're unhappy with something on the site or with the service you've received, you can make a complaint. A complaint could be about:

• the quality and standard of service on Find Business Support
• your treatment by, or the attitude of, a member of staff
• technical or accessibility issues

If you complain about a partner’s service, we'll contact the partner and they'll deal with the complaint in line with their complaints policy.

If you complain about Find Business Support, we'll respond as soon as possible so we can resolve your complaint quickly.

You can make a complaint by phone, in writing or by email, or you can use our enquiry form.

When you complain, tell us:

• your name and contact details
• as much as you can about the complaint

Call us on 0300 303 0660, or email us at enquiries@findbusinesssupport.gov.scot.

You also can write to us at:

Find Business Support Enquiry Service
c/o Scottish Enterprise
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ

If you're not happy with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

You can write to the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Or call 0303 123 1113 (local rate) or 01625 545 745.

Visit the Information Commissioner's Office websiteopens in a new window 

We understand that you may be unable or reluctant to make a complaint yourself. We accept complaints from a representative of a person who is unhappy with our service. We can take complaints from a friend, relative or advocate, if you have given them your consent to complain for you.

Contact the Scottish Independent Advocacy Allianceopens in a new window to find out about advocates in your area.