FindBusinessSupport complaints policy

What is a complaint?

If you are unhappy with something on the site or with the service you have received, you can make a complaint. A complaint could be about:

  • the quality and standard of service of
  • treatment by, or attitude of, a member of staff
  • technical or accessibility issues

What happens when I make a complaint?

If you complain about a partner’s service:

  • we will contact the partner and they will deal with the complaint in line with their complaints policy

If you complain about

  • we will respond as soon as possible, so we can resolve your complaint quickly

How to lodge a complaint

You can make a complaint by phone, in writing, email or use our enquiry form.

When complaining, tell us:

  • your name and contact details
  • as much as you can about the complaint

You can call us on 0300 303 0660

You can email us at 

You can write to us at the following address:

FindBusinessSupport Enquiry Service
c/o Scottish Enterprise
Caspian House
2 Mariner Court
8 South Avenue
G81 2NR

If you are not happy with our response

If you're not happy with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

You can write to the ICO at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Call 0303 123 1113 (local rate) or 01625 545 745

Go to the Information Commissioner's Office website

Getting help

We understand you may be unable or reluctant to make a complaint yourself. We accept complaints from the representative of a person who is unhappy with our service. We can take complaints from a friend, relative or an advocate, if you have given them your consent to complain for you.

Find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance.